Cellular Network Operators in India and abroad has huge task of cost competitiveness requirement while going through ever changing technology platforms to deliver high voice quality and faster data throughput. So they have to operate at peak efficiency at minimum cost by taking timely measures. Nemhans Consulting Service can help operators to reduce cost without compromising network efficiency. This we achieve by

·        Network audit

·        Process audit

·        Performance Audit

Network Audit

In today’s extremely competitive wireless market, it is imperative for an operator to continuously monitor the network performance and quality of service to sustain a leading competitive edge in the market by assuring customer satisfaction. Our technical end to end network audit services help an operator in identifying issues in the network, root cause of all issues and actions required to address those issues. The audit assures that:

·         Functional goals & objectives are met

·         Network resources are safeguarded and optimally utilized

·         Applicable guidelines, regulations and policies are followed

·         Reliable data are obtained and used for forecasting, planning, operating, optimizing, fine tuning and monitoring of mobile network performance.

With extensive experience in the industry, and having over a decade of providing technical network audit services, NEMHANS is the pioneer on Network Audit services. It is independent from operators, tools vendors or equipment vendors; this gives to our audit the value of an External and Independent Auditor.An in-depth study of data collected with root cause analysis of problems. Preparation of detailed recommendations with concrete action items to improve network performance and implementation roadmap.

Process Audit

Process Audit could involve a review of processes and procedures for various aspects of engineering, such as the process for the projection of network capacity, network expansion procedures, procedures for monitoring network performance, procedures for dealing with customer complaints, network management and maintenance procedures, network quality management, disaster management procedures, network security procedures audit, etc.  An audit also includes a review of the organizational structure of a company, along with the number of personnel dedicated to each sub-organization.  Such an audit also typically includes suggestions for improvements and best practices.  Depending upon the project, a process audit may also include aspects other than network operation, such as billing, marketing, etc.

Besides technical audits, NEMHANS is also capable to audit the processes in a technical organization and examining the effectiveness of the company procedures. A Process Audit involves a review of an operator’s processes and procedures, as pertaining to the operation of their network.

Performance Audit

Performance audit is one of the primary areas of focus in an overall network audit. This service targets the evaluation of the network based on design goals verses the performance achieved. The dynamic nature of mobile network caused by network expansion, subscriber growth, new service launch & wireless environment creates multiple challenges for the operator to know exactly where the performance of the network stands compared to the design objectives. By collecting large amounts of network data we can evaluate the network quality from an end-user perspective and find out where the network bottlenecks are and where there is potential for network performance improvements.

Service Features

·         Discover the existing and potential loopholes in the network performance over all its elements: Scan for network potential problems through hundreds of audit checking items, perform investigation on those problems and provide improvement suggestions.

·         Forecast the demand for system capacity: Analyse the traffic characteristic and traffic model, geographical distribution of the traffic density, predicts the traffic growth trend and provide the corresponding resource adjustment suggestion.

·         Evaluate the network performance from subscriber perceptions: E2E performance audits helps operator in finding out the root cause for customer complaint, the real network coverage and service quality condition.

Our approach is based on a “Diagnostics, Prognosis and Cure” methodology where we collect information from the network by almost all possible sources, analyse that information and at the end come out with a detailed report which besides covering the results of the entire analysis has a comprehensive section on our recommendations.

Service Benefits

·         Improving service quality and availability, as a result of proactively detecting possible network service degradations.

·         Proactively identifying and fixing performance loopholes and getting the best out of the available network resources.